An Intelligent Customer Complaint Management System with - download pdf or read online

By Alireza Faed

ISBN-10: 3319003232

ISBN-13: 9783319003238

ISBN-10: 3319033433

ISBN-13: 9783319033433

This thesis addresses the problem of shopper lawsuits within the context of purchaser dating administration (CRM). After a comprehensive survey of the present literature on CRM, the thesis describes the improvement of a brand new clever CRM (I-CRM) framework, which integrates text analytics, variety mapping, SPSS, structural equation modeling, and linear and fuzzy techniques. This new method, not like earlier ones, is capable of handle customer lawsuits with appreciate to varied variables, hence permitting corporations to discover their key shoppers and key court cases, and to deal with and supply approach to the most important proceedings of the main clients, consequently selling enterprise improvement. The thesis  additionally describes the profitable program of the strategy to a real-world case, represented by means of the immeasurable truck drivers proceedings on the Fremantle port in Western Australia.


Show description

Read or Download An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (Springer Theses) PDF

Best business information technology books

New PDF release: Management and Information Technology: Challenges for the

Details expertise has come to play a huge function in corporations over the past few a long time. notwithstanding it all started as an entity handled by means of experts, IT has developed to develop into a daily device with either operational and strategic affects. latest businesses have followed assorted different types of IT, and develop into depending on their computer-based info platforms and their peripherals for daily operations.

The Business Value of IT: Managing Risks, Optimizing - download pdf or read online

In order to maximize IT assets and justify IT costs, CIO’s and different IT managers has to be capable of determine significant metrics and clarify them in a fashion that administration can comprehend. The company worth of IT: coping with hazards, Optimizing functionality, and Measuring effects solves this challenge by way of delivering useful solutions to those questions: What does IT give a contribution to the enterprise?

Download e-book for kindle: Open Source Customer Relationship Management Solutions. by Henrik Vogt

The ebook unearths the final significance of a buyer courting administration method particularly for small and medium-sized firms. as well as the subject of CRM, the expanding value and chances of open resource software program is printed. the most learn query involves the assumption if open resource shopper dating administration platforms may be able to satisfy the necessities of a CRM software program.

Leben in der e-Society: Computerintelligenz für den Alltag by Jörg Eberspächer,Udo Hertz PDF

Anhaltende Miniaturisierung und Leistungssteigerung von Prozessoren und Speicherchips eroffnen im Verbund mit flexibler Vernetzung und Standardisierung ein hohes Potenzial fur die Durchdringung vieler Lebensbereiche mit informations- und kommunikationstechnischen Hilfsmitteln. Die Schlagworter "pervasive" bzw.

Additional resources for An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (Springer Theses)

Sample text

Download PDF sample

An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (Springer Theses) by Alireza Faed

by Donald

Rated 4.82 of 5 – based on 14 votes